Xencall Support

Using Availability Modes

You can use Availability Modes to tell Xencall that you are ready to take calls, or to pause if you need a break.



Using Availability Modes


The Availability Modes feature allows you to control how you receive calls. Choosing various modes will allow you to take both outbound calls from the AI Dialer and inbound calls, or take inbound calls only, or pause dialing.



How to Switch Modes


You can find the Availability Modes drop-down menu at the top of your screen next to Search. To switch modes, click on the menu and select a different mode.




Default Availability Modes


Below is a list of the default Availability Modes in Xencall and descriptions of how they are commonly used.


Note: Your System Administrator may add or remove modes or adjust their functionality, so be sure to confirm with your Manager if you're using them for the first time.



ModeDescriptionAccepts Dialer Calls?Accepts Inbound Calls?
Prep workPrep work will be automatically selected for you when you log into Xencall, to allow you to prepare for your day.

Note: Prep work cannot be selected again from the menu once a different mode has been selected for that day.

NoNo
Ready

Ready mode will allow you to take both outbound calls from the dialer and inbound calls. Switch into Ready mode when you're ready to take calls!

YesYes
BreakUse Break mode when you're ready to go on your break.NoNo
LunchUse Lunch mode when you're ready to go on lunch.NoNo
Training

Use Training mode when you're participating in a training session.

NoNo
Meeting

Use Meeting mode when you're participating in a meeting.

No
No
Last CallUse Last Call mode when you're ready to wrap up for the day.
NoNo
Inbound OnlyUse Inbound Only when you want to take only inbound calls.
NoYes



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