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About Playlists

Curious about setting up Playlists? Learn all about them in this article.



About Playlists


Playlists enable you to segment and prioritize the leads in your General Leads Queue according to criteria you select, such as Campaign, location or number or times called.


Note: Currently, Playlist functionality is only available on the General Leads Queue. We hope to be able to offer this functionality on other Dialer Queues in the future. If you have any questions, please contact Technical Support.



View Playlists


Playlists are located under the General Leads Queue. First, navigate to Queues. Next, open the General Leads Queue (1) and click on the Members Tab (2).



You'll see your Playlists listed below.



Manage Playlists


You can manage Playlists using the following options:



Watch the video below to see an overview of Playlist functionality.



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