Looking to get started with dialing Leads? Learn more about the process here.
Leads are records containing information for people you wish to contact. This article will give you an overview of how Leads work in Xencall.
To get started with dialing Leads in Xencall, you'll first import Lead Files containing the Leads you wish to call. Our Import Guide will walk you through the process, step-by-step.
When Leads are first imported to Xencall, they will be assigned to the General Leads Queue. They can also be found within the Campaign selected during import. You can view them by navigating to those resources, or by using the Search.
To view Leads in the General Leads Queue, from the Dashboard, navigate to Leads and select the General Leads Queue. Choose the View leads tab to see a list of Leads, or click the Open link on a Lead to view it.
When a Lead is reached by the Dialer, the call will be passed to an available Queue Member to be handled. If no Queue Members are available, the call will be abandoned and re-tried at a later time.
Once Leads are moved out of the General Leads Queue, they are considered "used" or "handled" and will no longer be available to be called using the AI Dialer.