Want to know how to dial someone within your company? Learn about the options below!
Xencall offers 2 options for making calls within your organization:
- Use the Directory - a handy list of available Users and other resources.
- If the User has an Extension, you can use this to dial them directly.
To access the Directory, open the Dial Pad and click the Directory button.
You'll also see a Dial button (4).
Note: When transferring a call, the Dial button will change to Warm or Cold Transfer buttons.
Dial Using the Directory
To dial using in the Directory, choose a resource from the Directory list (1) and click the Dial button (2).
You can use an Extension to dial a User directly. Dialing directly will put you through to the User's extension even if they are not available.
Using the Dial Pad, enter the extension in the Number to Dial field (1) and click the Call button (2) to connect.