Looking to get some new Phone Numbers? Find out how in the article below.
Ordering Phone Numbers
Using the Order Phone Numbers feature, you can purchase new Numbers for Xencall to use for outbound and inbound calls.
To get started, navigate to Phone Numbers and click the Order numbers button.
The Search available numbers panel will open on the left side of the screen.
Enter your preferred area code in the Areacode field (1) and hit Enter or click the Search button (2).
If numbers are available for that area code, you'll see them displayed in a list. Click the Order link next to the Number and it will be purchased and added to your account.
Want to quickly bulk order new Numbers to replace your existing numbers? Learn how to use our Bulk Replace feature here.
New Numbers require configuration in order to function. Basic configuration involves setting up your Numbers for inbound and outbound calling.
- To receive inbound calls on a Number, configure the Inbound Flow by selecting a Number Forwarding destination.
- To make outbound calls on a Number, select it as the Default Number. Additional options for outbound calling can be configured using Caller ID Settings.
To learn about additional configuration options, review Managing Phone Numbers.
Need some guidance for ordering Numbers? We've put together a few helpful tips below. If you need assistance, please don't hesitate to reach out to our Technical Support Team.
Phone Number Warnings (1) indicate that the Number is listed in the FTC public complaint database. Using a Number with this warning for outbound calling may result in the Lead seeing a message from the carrier about potential unwanted activity.
Carrier Name Warnings (2) indicate that the carrier does not support Caller ID storage. If your Caller ID Name is set up, Xencall submit it to the carrier with each call, but the carrier may display "Unknown Name" or the city for the Number instead.
If you search for an area code and receive a "No phone numbers were found" message, and there is not an alternative area code that you can use, please contact our Technical Support team for assistance with ordering a Number in the desired area code directly from the carrier. The Billing Team can also assist with ordering 800 and international Numbers.
If you own an existing number that you want to bring over to Xencall, we can port it over for you. Please contact our Billing Team for assistance.
If you own an existing number that you would like to display in your outbound caller ID without porting it over to Xencall, we can clone the number for you. Please contact Technical Support for assistance.