Xencall Support

Caller ID Settings

Want to adjust how you Caller ID is set up? You can learn how below.



Caller ID Settings


Using the Caller ID Settings, you can specify the rules that should be used for Caller ID when making outbound calls. To access these settings, first navigate to Phone Numbers / Caller ID.




Proximity Matching


Using the Proximity Matching feature, you can set your outbound Caller ID to a Number in your list that is the closest match to the area code, city or state that you are dialing.


Note: If a local Number is not available in your List, or if Proximity Matching is disabled, the Default Number will be used. 


Note: If Auto-Rotate Numbers is also enabled, all Numbers in the area will be rotated.


To configure Proximity Matching, select one of the options in the Proximity Matching drop-down menu.


Available options:

  • Disabled
  • Dialer and Manual Calls
  • Dialer Calls Only




Auto-Rotate Numbers


Using the Auto-Rotate Numbers feature, you can enable Xencall to rotate the Numbers used for your outbound Caller ID. 


The functionality of this feature will change depending on if Proximity Matching and Campaign Locking are configured.

  • If Proximity Matching is disabled, all Numbers in the Number List will be rotated.
  • If Proximity Matching is enabled, all Numbers in the area will be rotated.
  • If Campaign Locking is enabled for a Phone Group, all Numbers in that Group will be rotated for that Campaign.


To configure Auto-Rotate Numbers, select one of the options in the Auto-Rotate Available Numbers drop-down menu.


Available options:

  • Disabled
  • Dialer and Manual Calls
  • Dialer Calls Only




Caller ID Name


The Caller ID displayed for outbound calling will be the Default Number that you specify, unless Proximity Matching or Auto-Rotate Numbers are enabled, or if outbound calls are being made from a Phone Group that is locked to a Campaign


If you would like to display the name of your business instead of a number, email our Technical Support Team and they can set this up for you. 


Note: Xencall will send your Caller ID Name to the carrier, but the carrier may not always display it.


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