Xencall Support

About TPV Hotkeys

Want to make it easy for your Agents to connect Leads with a third party? Learn about our TPV feature below.



About TPV Hotkeys


Xencall's Third Party Verification App enables you to add TPV Hotkey buttons to your Dial Pad which your Agents can use to easily add a specific third party to an ongoing call. To learn how to use the TPV Hotkey feature, see Merging Calls with TPV.


Note: This requires installation and configuration of the Third Party Verification App, which you can install using the App Garage.




Navigating to TPV Hotkeys


To view and manage Hotkeys, navigate to Settings on the Dashboard.


Note: You'll need "Application Manager" Permissions to view Settings.



Under Settings, select TPV to open TPV Hotkeys.



You'll now see the following options:




The video below shows an overview of TPV functionality.



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